What Our Members Are Saying: It’s Easy Banking with MTFCU!
Our members have a lot of great things to say about Members Trust Federal Credit Union and we want to share member testimonials from our valued members. Each quarter, we highlight one member who wants to share the “good news” about Members Trust FCU.
This quarter, we’re talking to Mrs. Ariadna Alcantar from Houston, Texas. Mrs. Alcantar has been a member for 16 years!
Read on to learn more about Mrs. Alcantar and her relationship with Members Trust.
Tell me about yourself and how you came to join Members Trust.
“We are ‘generational members.’ My parents banked at Members Trust, my grandparents banked there too, and so on. Our relationship with Members Trust goes back several generations because of the service we’ve received over the years.
Some of the employees like Neida have known me since I was a baby! Neida even came to my wedding shower! They know me by name, and they always ask about my family.
All of the employees are friendly and family-oriented and that’s a big part of why we’ve stayed at Members Trust.
Before I got married, I had a student savings and checking account. I got my first car loan at Members Trust and also a debt consolidation loan. Recently, my husband and I closed on our first mortgage loan!”
What was your banking experience before joining Members Trust?
“I joined the credit union when I was 16 years old, so I’ve really only known Members Trust until I got married. My husband and my friends have accounts elsewhere and they always comment that everything is a long process. When they call in, they get transferred around to different people, which is frustrating.
When I call Members Trust, whoever I talk to can answer my questions and provide help quickly. They make it very easy!”
Why do you choose Members Trust over a big chain bank?
“Hands down – they know me and the personal service I get. I feel like I can trust them and can count on them to help. They HELP rather than just sell me something. They are not trying to just ‘get my business.’ They are serving me rather than me serving them.”
How has Members Trust helped you?
“Since I joined as a teenager, Members Trust helped me learn at my own pace. They walked me through buying my first car; answering all of my questions and making sure I understood everything.
Mortgage loans are very important and confusing, but Johnny explained things in five different ways until we understood everything. He was very patient with us and answered all of our questions – even on the weekend!
I also like the way everything can be done electronically. We don’t live close to the credit union but thankfully they work to accommodate us with all of our financial transactions. The shared branch option also makes it easy.”
If you had to explain to someone why they should join Members Trust, what would you say?
“It’s easy! Worry-free banking without headaches and hassle. They will take care of you. Whatever I need, they have it.”
Are there any employees who have gone above and beyond your expectations?
“Sharda helped me with my first car loan.
Neida is always available whenever I have a question.
Johnny was great with our first mortgage loan.
No matter who you deal with, everyone is very responsive, and I always get a call back if I leave a message.”
On a scale of 1 – 10 (ten being the best), how would you rate our member service?
“Definitely a ten! I recommend Members Trust to all of my family and friends.”
Be like Mrs. Alcantar – Contact us to submit your member testimonial. We’re ready to help you and your family achieve your financial goals and show you why it’s easy banking at Members Trust.