Career Opportunities

Member Service Representative/Credit Card Coordinator

Houston, TX (Full-Time) & Stephenville, TX (Full-Time)

We are seeking a dedicated, detail orientated, and member-focused MSR/Credit Card Coordinator to join our team. This hybrid role is responsible for providing exceptional member service through in person, phone, and electronic interactions, while also managing credit card-related operations, including card issuance, fraud prevention, disputes, and account maintenance.

Key Responsibilities:

• Greet members and assist with account inquiries, transactions, and general banking needs
• Open and maintain savings, checking, and certificate accounts
• Provide accurate and timely information regarding products, services, and rates
• Cross-sell credit union products and services to meet member needs
• Assist with loan applications and related member tasks
• Manage credit card application processing, activation, and maintenance
• Handle member disputes and chargeback processes in compliance and regulations
• Work with vendors and processors to resolve technical or account issues.

Required Qualifications:

• High school diploma or equivalent
• Proficient in basic computer operations and Microsoft Office
• Strong customer service, communication, and problem solving skills
• Bilingual in Spanish and English is a plus
• Ability to handle confidential information with discretion
• Prior experience with being and MSR is a plus

Front Line Teller

Houston, TX (Full-time) / Stephenville, TX (Full-time & 2 Part-time)

We are seeking dedicated, detail oriented, and member-focused Tellers to join our team. This role is responsible for providing accurate, efficient, and friendly service while performing routine financial transactions and promoting credit union products and services that meet member needs.

Key Responsibilities:

• Process member transactions accurately, including deposits, withdrawals, loan payments, transfers, and check cashing.
• Balance cash drawer daily and report any discrepancies
• Identify member needs and refer appropriate credit union products and services
• Maintain confidentiality of members and credit union information
• Support branch operations and assist team members as needed
• Resolve member inquiries and concerns in a courteous and timely manner

Required Qualifications

• High school diploma or equivalent
• Proficient in basic computer operations and Microsoft Office
• Strong customer service, communication, and problem solving skills
• Bilingual in Spanish and English is a plus
• Ability to handle confidential information with discretion